Privacy Policy

Sri Jayatri Prithvi Estates LLP (LLPIN: ACG-8929), trading as Javira™ ("Javira", "we", "us").

Details you provide

Name, mobile number, email address, city, occupation, and your answers to enquiry questions, such as budget, timeline, purpose, preferred project, or location.

Conversation details

Notes, recordings, and summaries of calls, including automated or AI-assisted calls, WhatsApp and SMS messages, and site-visit preferences.

Advertising and website data

The advertisement, form, or page you came from, along with basic technical information such as your device, browser, and cookies on javira.in.

We do not ask for Aadhaar, PAN, or bank details at the enquiry stage.

• Forms submitted through javira.in.
• Lead forms in our Facebook and Instagram advertisements.
• Messages and calls you make to us.
• Our project partners, including landowners and developers, where we market their projects and you enquire about them.

We use your information to respond to and manage your enquiry:

• Call you about the project you enquired about, including through automated or AI-assisted calls.
• Send WhatsApp messages and SMS containing project details, location information, and site-visit reminders.
• Understand your requirements and arrange site visits.
• Share information about similar Javira projects that may match your requirements.
• Maintain records, prevent fraud, and meet our legal obligations.
• Measure and improve advertising, including informing advertising platforms whether an enquiry was genuine.

Calls may be recorded for quality assurance and training.

We may contact you regarding the enquiry you initiated, subject to applicable law and your communication preferences. You can ask us to stop contacting you at any time, as explained in Section 7.

We do not sell your personal data. We may share it when necessary with:

• Our sales team and channel partners handling your enquiry.
• The developer or landowner of the project you enquired about, where Javira markets the project on their behalf.
• Service providers working for us under appropriate contractual arrangements, including:
  • CRM services, including Zoho.
  • Messaging services, including WhatsApp and Meta.
  • Calling and AI voice providers.
  • Automation tools.
  • Website hosting providers.
• Government authorities where required by law.

Some service providers may store or process information on servers outside India, subject to applicable legal requirements and appropriate safeguards.

• Enquiry information is retained while your enquiry is active and for up to 24 months after our last contact with you.
• After this period, information is deleted or anonymised unless further retention is legally required or otherwise permitted.
• Call recordings are retained for up to 6 months.
• Records associated with a purchase are retained for as long as required by applicable law.

Subject to applicable law, including the Digital Personal Data Protection Act, 2023, and its applicable rules, you may:

• Ask us about the personal data we hold about you.
• Request correction or updating of your information.
• Request deletion of your personal data.
• Withdraw consent where processing is based on consent.
• Ask us to stop contacting you.
• Raise a grievance regarding our handling of your data.

How to stop communications

• Tell us during a call that you do not wish to be contacted.
• Reply STOP on WhatsApp, where supported.
• Email support@javira.in.

We aim to process communication opt-out requests within 48 hours. You may also raise a complaint with us and, where applicable, approach the Data Protection Board of India in accordance with applicable law.